What is ISO 21001:2018 standard

What is ISO 21001:2018 [E] standard?

ISO 21001 is an international standard developed by the International Organization for Standardization which provides management tools for organizations that offer educational products and services. It intends to help educational providers meet student’s requirements and needs. ISO 21001 EOM is based on ISO 9001 - Quality Management Systems, but it provides a specific framework for educational organizations that aim to enhance the satisfaction of their learners by improving the educational processes and ensuring conformity to learners’ requirements. The standard can be applicable to all organizations that provide a curriculum for the development of knowledge, skills and attitudes by means of different lecturing methods.


Who needs to apply for ISO 21001:2018[E]?

ISO 21001:2018 specifies requirements for a management system for educational organizations (EOMS) when such an organization:

a)  Needs to demonstrate its ability to support the acquisition and development of competence through teaching, learning or research;

b) Aims to enhance satisfaction of learners, other beneficiaries and staff through the effective application of its EOMS, including processes for improvement of the system and assurance of conformity to the requirements of learners and other beneficiaries.


All requirements of ISO 21001:2018 are generic and intended to be applicable to any organization that uses a curriculum to support the development of competence through teaching, learning or research, regardless of the type, size or method of delivery.


ISO 21001:2018 can be applied to educational organizations within larger organizations whose core business is not education, such as professional training departments.


Why is Educational Organizations Management important for you?

Education is a fundamental need for everyone in the society; therefore, everyone should be concerned with the quality of education delivered by education providers. However, even though the outcomes cannot be guaranteed, educational institutions can play a crucial role in ensuring that learners receive the expected quality of education.

The ISO 21001 certification will enable you to provide educational services in a more effective and efficient manner, and to offer a more personalized experience to all learners, particularly to those with special education needs and distance learners. Moreover, by becoming ISO 21001 certified, you can demonstrate to stakeholders that you are committed towards improving your educational system.


Benefits of ISO 21001 Educational Organizations Management

  • Improve your education management system in parallel with world class education organizations 
  • Enhance the reputation of your educational institution
  • Promote equal opportunities for all students regardless of their religious background, ethnic or cultural origin, gender, ability/disability
  • Provide personalized training and effective response to all learners
  • Stimulate excellence and innovation
  • Make education more accessible (physical or online settings)
  • You will be embarked into a continual improvement process monitoring align with the vision and towards the interest of all stake holders


How does Support Implementers help in acquiring ISO 21001:2018[E] based certification?

Support Implementers have hands-on experience in helping educational service providers customizing and optimizing their system in a manner that hikes the profitability. Support Implementers have a very systematic approach and has a appetite for already existing good practices, that are used as bonus points. Support Implementers consultancy service provision has the following service,

  • Free Gap Analysis to seek areas of improvement, and areas that must remain same as good practices.(this free, non-committed Gap analysis is the map between your current system and ISO 20001 based proposed EOM system)
  • Training to al level staff for the basic awareness on ISO 21001 requirements.
  • Development of ISO 21001 documentation. Some of the documents will be developed by Support  implementers while some procedural documents by the organizational personnel under Support  implementers guidance
  • Assistance and guidance in implementation of the documented management systems.
  • Conduct through internal audit to give the best impression of the system
  • Assist in framing appropriate corrective actions to close out non conformities if any. (a mistake once, never to repeat)
  • Actively assist in conducting the management reviews. (with effective system review against set goals for continual improvement)
  • Assistance in acquiring the certification. A certification audit is conducted by the third party, and on satisfactory findings, the certificates are awarded.


The Certification is generally valid for 3 years, and every year before the expiry of 365 days from the last audit, an annual surveillance audit is conducted. On satisfactory performance, the certificates are revalidated for another one year.

  

Support Implementer (Pvt) Ltd; consultant’s profile.


A consultant deploy to your project will be with local and overseas experience. They are all graduates and matured with industry experience. All projects are monitored by MBA and Doctorate level Managing Consultant/ Project Director